Title: Assessing communication skills of GP registrars: a comparison of patient and GP examiner ratings
Abstract: Medical EducationVolume 36, Issue 4 p. 366-376 Assessing communication skills of GP registrars: a comparison of patient and GP examiner ratings Michael Greco, Michael Greco Research and Development Support Unit, School of Postgraduate Medicine and Health Sciences, University of Exeter, UK,Search for more papers by this authorNeil Spike, Neil Spike Royal Australian College of General Practitioners, and Department of General Practice, Faculty of Medicine, Nursing and Health Sciences, Monash University, Melbourne, Australia,Search for more papers by this authorRoy Powell, Roy Powell Research and Development Support Unit, School of Postgraduate Medicine and Health Sciences, University of Exeter, UK,Search for more papers by this authorArthur Brownlea, Arthur Brownlea Client-Focused Evaluations Program, AustraliaSearch for more papers by this author Michael Greco, Michael Greco Research and Development Support Unit, School of Postgraduate Medicine and Health Sciences, University of Exeter, UK,Search for more papers by this authorNeil Spike, Neil Spike Royal Australian College of General Practitioners, and Department of General Practice, Faculty of Medicine, Nursing and Health Sciences, Monash University, Melbourne, Australia,Search for more papers by this authorRoy Powell, Roy Powell Research and Development Support Unit, School of Postgraduate Medicine and Health Sciences, University of Exeter, UK,Search for more papers by this authorArthur Brownlea, Arthur Brownlea Client-Focused Evaluations Program, AustraliaSearch for more papers by this author First published: 08 April 2002 https://doi.org/10.1046/j.1365-2923.2002.01175.xCitations: 30 M Greco Exeter and North Devon RDSU, School of Postgraduate Medicine and Health Sciences, University of Exeter, 1st Floor, Noy Scott House, Haldon View Terrace, Exeter, Devon EX2 5EQ, UK Read the full textAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onEmailFacebookTwitterLinkedInRedditWechat Abstract Context General practice. Objectives To compare ratings of GP registrars' communication skills by patients and GP examiners. Design A comparative study where the communication skills of GP registrars were assessed both by patients, using a validated tool called the Doctors' Interpersonal Skills Questionnaire (DISQ), and by GP examiners as part of the Fellowship examination of the Royal Australian College of General Practitioners (RACGP). Participants These included 138 GP registrars, 6075 patients, and more than 70 GP examiners. Results Spearman rank correlations were used to test the strength of the relationship between Fellowship examination and DISQ scores. Findings showed that there were several communication skills areas with mild (but significant) correlations between patient and GP examiner ratings. These areas included warmth of greeting, listening skills, respect, and concern for the patient as a person. No significant correlations were detected for explanation skills. Interestingly, the correlations between GP examiner and patient ratings were stronger for female GP registrars. Conclusion There is some evidence that patients' ratings of GP registrars' communication skills is aligned to ratings made by GP examiners as part of the summative RACGP Fellowship examination. However, further work is required to assess the strength of this alignment, given that patient–doctor communication is assessed more widely through new components of the examination. References 1 Lloyd P, Lupton D, Donaldson D. Consumerism in the health care setting. Aust J Public Health 1991; 36: 194–201. Google Scholar 2 Arborelius E, Bremberg S. What does a human relationship with the doctor mean? 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Publication Year: 2002
Publication Date: 2002-04-01
Language: en
Type: article
Indexed In: ['crossref', 'pubmed']
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Cited By Count: 62
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