Publication Information

{'id': 'https://openalex.org/W2103353463', 'doi': 'https://doi.org/10.1287/mnsc.1090.1025', 'title': 'Responding to Unexpected Overloads in Large-Scale Service Systems', 'display_name': 'Responding to Unexpected Overloads in Large-Scale Service Systems', 'publication_year': 2009, 'publication_date': '2009-06-19', 'ids': {'openalex': 'https://openalex.org/W2103353463', 'doi': 'https://doi.org/10.1287/mnsc.1090.1025', 'mag': '2103353463'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1287/mnsc.1090.1025', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S33323087', 'display_name': 'Management Science', 'issn_l': '0025-1909', 'issn': ['0025-1909', '1526-5501'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310315699', 'host_organization_name': 'Institute for Operations Research and the Management Sciences', 'host_organization_lineage': ['https://openalex.org/P4310315699'], 'host_organization_lineage_names': ['Institute for Operations Research and the Management Sciences'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5069853831', 'display_name': 'Ohad Perry', 'orcid': 'https://orcid.org/0000-0002-4584-3015'}, 'institutions': [{'id': 'https://openalex.org/I78577930', 'display_name': 'Columbia University', 'ror': 'https://ror.org/00hj8s172', 'country_code': 'US', 'type': 'education', 'lineage': ['https://openalex.org/I78577930']}], 'countries': ['US'], 'is_corresponding': False, 'raw_author_name': 'Ohad Perry', 'raw_affiliation_strings': ['Department of Industrial Engineering and Operations Research, Columbia University, New York, New York, 10027'], 'affiliations': [{'raw_affiliation_string': 'Department of Industrial Engineering and Operations Research, Columbia University, New York, New York, 10027', 'institution_ids': ['https://openalex.org/I78577930']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5083215472', 'display_name': 'Ward Whitt', 'orcid': 'https://orcid.org/0000-0003-4298-9964'}, 'institutions': [{'id': 'https://openalex.org/I78577930', 'display_name': 'Columbia University', 'ror': 'https://ror.org/00hj8s172', 'country_code': 'US', 'type': 'education', 'lineage': ['https://openalex.org/I78577930']}], 'countries': ['US'], 'is_corresponding': False, 'raw_author_name': 'Ward Whitt', 'raw_affiliation_strings': ['Department of Industrial Engineering and Operations Research, Columbia University, New York, New York, 10027'], 'affiliations': [{'raw_affiliation_string': 'Department of Industrial Engineering and Operations Research, Columbia University, New York, New York, 10027', 'institution_ids': ['https://openalex.org/I78577930']}]}], 'institution_assertions': [], 'countries_distinct_count': 1, 'institutions_distinct_count': 1, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 8.244, 'has_fulltext': False, 'cited_by_count': 54, 'citation_normalized_percentile': {'value': 0.999872, 'is_in_top_1_percent': True, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 94, 'max': 95}, 'biblio': {'volume': '55', 'issue': '8', 'first_page': '1353', 'last_page': '1367'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T10974', 'display_name': 'Advanced Queuing Theory Analysis', 'score': 0.9998, 'subfield': {'id': 'https://openalex.org/subfields/1404', 'display_name': 'Management Information Systems'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T10974', 'display_name': 'Advanced Queuing Theory Analysis', 'score': 0.9998, 'subfield': {'id': 'https://openalex.org/subfields/1404', 'display_name': 'Management Information Systems'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11409', 'display_name': 'Advanced Wireless Network Optimization', 'score': 0.9894, 'subfield': {'id': 'https://openalex.org/subfields/2208', 'display_name': 'Electrical and Electronic Engineering'}, 'field': {'id': 'https://openalex.org/fields/22', 'display_name': 'Engineering'}, 'domain': {'id': 'https://openalex.org/domains/3', 'display_name': 'Physical Sciences'}}, {'id': 'https://openalex.org/T10138', 'display_name': 'Network Traffic and Congestion Control', 'score': 0.9863, 'subfield': {'id': 'https://openalex.org/subfields/1705', 'display_name': 'Computer Networks and Communications'}, 'field': {'id': 'https://openalex.org/fields/17', 'display_name': 'Computer Science'}, 'domain': {'id': 'https://openalex.org/domains/3', 'display_name': 'Physical Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/staffing', 'display_name': 'Staffing', 'score': 0.5836523}, {'id': 'https://openalex.org/keywords/multilevel-queue', 'display_name': 'Multilevel queue', 'score': 0.56560034}], 'concepts': [{'id': 'https://openalex.org/C160403385', 'wikidata': 'https://www.wikidata.org/wiki/Q220543', 'display_name': 'Queue', 'level': 2, 'score': 0.8125776}, {'id': 'https://openalex.org/C41008148', 'wikidata': 'https://www.wikidata.org/wiki/Q21198', 'display_name': 'Computer science', 'level': 0, 'score': 0.6679561}, {'id': 'https://openalex.org/C2777512617', 'wikidata': 'https://www.wikidata.org/wiki/Q1783605', 'display_name': 'Staffing', 'level': 2, 'score': 0.5836523}, {'id': 'https://openalex.org/C201511382', 'wikidata': 'https://www.wikidata.org/wiki/Q16801758', 'display_name': 'Multilevel queue', 'level': 4, 'score': 0.56560034}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.49193478}, {'id': 'https://openalex.org/C22684755', 'wikidata': 'https://www.wikidata.org/wiki/Q847526', 'display_name': 'Queueing theory', 'level': 2, 'score': 0.43747026}, {'id': 'https://openalex.org/C126255220', 'wikidata': 'https://www.wikidata.org/wiki/Q141495', 'display_name': 'Mathematical optimization', 'level': 1, 'score': 0.42293867}, {'id': 'https://openalex.org/C177264268', 'wikidata': 'https://www.wikidata.org/wiki/Q1514741', 'display_name': 'Set (abstract data type)', 'level': 2, 'score': 0.42016575}, {'id': 'https://openalex.org/C2778755073', 'wikidata': 'https://www.wikidata.org/wiki/Q10858537', 'display_name': 'Scale (ratio)', 'level': 2, 'score': 0.41124758}, {'id': 'https://openalex.org/C93996380', 'wikidata': 'https://www.wikidata.org/wiki/Q44127', 'display_name': 'Server', 'level': 2, 'score': 0.41115314}, {'id': 'https://openalex.org/C79403827', 'wikidata': 'https://www.wikidata.org/wiki/Q3988', 'display_name': 'Real-time computing', 'level': 1, 'score': 0.331339}, {'id': 'https://openalex.org/C42475967', 'wikidata': 'https://www.wikidata.org/wiki/Q194292', 'display_name': 'Operations research', 'level': 1, 'score': 0.32821247}, {'id': 'https://openalex.org/C120314980', 'wikidata': 'https://www.wikidata.org/wiki/Q180634', 'display_name': 'Distributed computing', 'level': 1, 'score': 0.3273102}, {'id': 'https://openalex.org/C128220111', 'wikidata': 'https://www.wikidata.org/wiki/Q4531011', 'display_name': 'Queue management system', 'level': 3, 'score': 0.3035965}, {'id': 'https://openalex.org/C31258907', 'wikidata': 'https://www.wikidata.org/wiki/Q1301371', 'display_name': 'Computer network', 'level': 1, 'score': 0.2581607}, {'id': 'https://openalex.org/C33923547', 'wikidata': 'https://www.wikidata.org/wiki/Q395', 'display_name': 'Mathematics', 'level': 0, 'score': 0.21228564}, {'id': 'https://openalex.org/C136264566', 'wikidata': 'https://www.wikidata.org/wiki/Q159810', 'display_name': 'Economy', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C187736073', 'wikidata': 'https://www.wikidata.org/wiki/Q2920921', 'display_name': 'Management', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C162324750', 'wikidata': 'https://www.wikidata.org/wiki/Q8134', 'display_name': 'Economics', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C199360897', 'wikidata': 'https://www.wikidata.org/wiki/Q9143', 'display_name': 'Programming language', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C121332964', 'wikidata': 'https://www.wikidata.org/wiki/Q413', 'display_name': 'Physics', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C62520636', 'wikidata': 'https://www.wikidata.org/wiki/Q944', 'display_name': 'Quantum mechanics', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1287/mnsc.1090.1025', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S33323087', 'display_name': 'Management Science', 'issn_l': '0025-1909', 'issn': ['0025-1909', '1526-5501'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310315699', 'host_organization_name': 'Institute for Operations Research and the Management Sciences', 'host_organization_lineage': ['https://openalex.org/P4310315699'], 'host_organization_lineage_names': ['Institute for Operations Research and the Management Sciences'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 19, 'referenced_works': ['https://openalex.org/W1974518363', 'https://openalex.org/W1995245183', 'https://openalex.org/W2021964813', 'https://openalex.org/W2028076825', 'https://openalex.org/W2054367744', 'https://openalex.org/W2054587269', 'https://openalex.org/W2078722860', 'https://openalex.org/W2090163962', 'https://openalex.org/W2113030856', 'https://openalex.org/W2118679801', 'https://openalex.org/W2119338125', 'https://openalex.org/W2121605635', 'https://openalex.org/W2121722108', 'https://openalex.org/W2143626226', 'https://openalex.org/W2159617688', 'https://openalex.org/W2171782240', 'https://openalex.org/W2762223216', 'https://openalex.org/W2917990073', 'https://openalex.org/W3027878608'], 'related_works': ['https://openalex.org/W96460855', 'https://openalex.org/W862446289', 'https://openalex.org/W3122984599', 'https://openalex.org/W3091820758', 'https://openalex.org/W3046468392', 'https://openalex.org/W2903079440', 'https://openalex.org/W2740943629', 'https://openalex.org/W2347321253', 'https://openalex.org/W2188190621', 'https://openalex.org/W2187948720'], 'abstract_inverted_index': {'We': [0, 139, 151], 'consider': [1, 133], 'how': [2], 'two': [3, 51, 96, 113, 117], 'networked': [4], 'large-scale': [5], 'service': [6, 119], 'systems': [7], 'that': [8, 143, 157, 171], 'normally': [9], 'operate': [10], 'separately,': [11], 'such': [12], 'as': [13], 'call': [14], 'centers,': [15], 'can': [16], 'help': [17], 'each': [18, 65], 'other': [19, 44], 'when': [20, 46], 'one': [21, 63], 'encounters': [22], 'an': [23, 108, 134], 'unexpected': [24], 'overload': [25, 72], 'and': [26, 74, 116], 'is': [27, 160], 'unable': [28], 'to': [29, 90, 155], 'immediately': [30], 'increase': [31], 'its': [32], 'own': [33], 'staffing.': [34], 'Our': [35], 'proposed': [36, 173, 197], 'control': [37, 88, 159, 175, 198], 'activates': [38], 'serving': [39], 'some': [40], 'customers': [41], 'from': [42], 'the': [43, 50, 71, 87, 92, 95, 128, 158, 163, 168, 172, 179, 184, 192, 196, 204], 'system': [45], 'a': [47, 59, 82, 100], 'ratio': [48, 93], 'of': [49, 55, 67, 94, 124, 183], 'queue': [52, 97], 'lengths': [53, 98], '(numbers': [54], 'waiting': [56], 'customers)': [57], 'exceeds': [58], 'threshold.': [60], 'Two': [61], 'thresholds,': [62], 'for': [64, 147, 162], 'direction': [66], 'sharing,': [68], 'automatically': [69], 'detect': [70], 'condition': [73], 'prevent': [75], 'undesired': [76], 'sharing': [77], 'under': [78], 'normal': [79], 'loads.': [80], 'After': [81], 'threshold': [83], 'has': [84], 'been': [85], 'exceeded,': [86], 'aims': [89], 'keep': [91], 'at': [99], 'specified': [101], 'value.': [102], 'To': [103, 126], 'gain': [104], 'insight,': [105], 'we': [106, 132], 'introduce': [107], 'idealized': [109], 'stochastic': [110, 165], 'model': [111], 'with': [112, 176], 'customer': [114], 'classes': [115], 'associated': [118], 'pools': [120], 'containing': [121], 'large': [122], 'numbers': [123], 'agents.': [125], 'set': [127], 'important': [129], 'queue-ratio': [130, 141, 174], 'parameters,': [131], 'approximating': [135], 'deterministic': [136], 'fluid': [137, 149], 'model.': [138, 150, 166], 'determine': [140], 'parameters': [142], 'minimize': [144], 'convex': [145], 'costs': [146], 'this': [148], 'perform': [152], 'simulation': [153], 'experiments': [154], 'show': [156, 170], 'effective': [161], 'original': [164], 'Indeed,': [167], 'simulations': [169], 'thresholds': [177], 'outperforms': [178], 'optimal': [180], 'fixed': [181, 188], 'partition': [182], 'servers': [185], 'given': [186], 'known': [187], 'arrival': [189, 205], 'rates': [190], 'during': [191], 'overload,': [193], 'even': [194], 'though': [195], 'does': [199], 'not': [200], 'use': [201], 'information': [202], 'about': [203], 'rates.': [206]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2103353463', 'counts_by_year': [{'year': 2024, 'cited_by_count': 3}, {'year': 2023, 'cited_by_count': 1}, {'year': 2022, 'cited_by_count': 1}, {'year': 2021, 'cited_by_count': 2}, {'year': 2020, 'cited_by_count': 1}, {'year': 2019, 'cited_by_count': 2}, {'year': 2018, 'cited_by_count': 3}, {'year': 2017, 'cited_by_count': 2}, {'year': 2016, 'cited_by_count': 2}, {'year': 2015, 'cited_by_count': 3}, {'year': 2014, 'cited_by_count': 8}, {'year': 2013, 'cited_by_count': 7}, {'year': 2012, 'cited_by_count': 3}], 'updated_date': '2025-01-06T03:32:30.069955', 'created_date': '2016-06-24'}