Title: Consumer perception and awareness about Consumer Rights and Consumer Protection Act: A study in District Raipur (C.G.)
Abstract: The Consumer Protection Act, 1986, is one of the socio-economic legislation which has been enacted for protecting the interests of the consumers in India. Unlike existing laws which are punitive or preventive in nature, the provisions of this Act are compensatory in nature. The Act is also intended to provide simple, speedy and inexpensive redressal to the consumers' grievances, and relief of a specific nature and award of compensation wherever appropriate to the consumer. Consumerism is fast emerging as an environmental force affecting major business decisions as consumers become more aware about their rights. Even though comprehensive staturory measures have been provided in India for curbing unfair business practices, for protecting consumer interest, and for promoting consumerism; companies have yet to do a lot. This paper analyse consumer awareness and perception about consumer rights and consumer protection Act by use sample from district Raipur through their purchase behaviour and their action in case of dissatisfaction form the purchased goods.
Publication Year: 2011
Publication Date: 2011-11-30
Language: en
Type: article
Access and Citation
Cited By Count: 2
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