Title: You want us to support WHAT?!? negotiation, delivery and cultivation
Abstract: In 2009, the Campus Information Technologies and Educational Services (CITES) Help Desk at the University of Illinois at Urbana-Champaign began taking a more active role in supporting many of the services provided by CITES. The introduction of new services is inevitable. Providing excellent support requires collaboration from the early planning stages through implementation and beyond.
Publication Year: 2009
Publication Date: 2009-10-11
Language: en
Type: article
Indexed In: ['crossref']
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