Publication Information

{'id': 'https://openalex.org/W2094343961', 'doi': 'https://doi.org/10.1108/09564230310474138', 'title': 'Managing the transition from products to services', 'display_name': 'Managing the transition from products to services', 'publication_year': 2003, 'publication_date': '2003-05-01', 'ids': {'openalex': 'https://openalex.org/W2094343961', 'doi': 'https://doi.org/10.1108/09564230310474138', 'mag': '2094343961'}, 'language': 'en', 'primary_location': {'is_oa': False, 'landing_page_url': 'https://doi.org/10.1108/09564230310474138', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S109460507', 'display_name': 'International Journal of Service Industry Management', 'issn_l': '0956-4233', 'issn': ['0956-4233', '1758-6704'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310319811', 'host_organization_name': 'Emerald Publishing Limited', 'host_organization_lineage': ['https://openalex.org/P4310319811'], 'host_organization_lineage_names': ['Emerald Publishing Limited'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}, 'type': 'article', 'type_crossref': 'journal-article', 'indexed_in': ['crossref'], 'open_access': {'is_oa': False, 'oa_status': 'closed', 'oa_url': None, 'any_repository_has_fulltext': False}, 'authorships': [{'author_position': 'first', 'author': {'id': 'https://openalex.org/A5054028444', 'display_name': 'Rogelio Oliva', 'orcid': 'https://orcid.org/0000-0001-7716-1310'}, 'institutions': [{'id': 'https://openalex.org/I136199984', 'display_name': 'Harvard University', 'ror': 'https://ror.org/03vek6s52', 'country_code': 'US', 'type': 'education', 'lineage': ['https://openalex.org/I136199984']}], 'countries': ['US'], 'is_corresponding': False, 'raw_author_name': 'Rogelio Oliva', 'raw_affiliation_strings': ['Harvard Business School; Boston Massachusetts USA'], 'affiliations': [{'raw_affiliation_string': 'Harvard Business School; Boston Massachusetts USA', 'institution_ids': ['https://openalex.org/I136199984']}]}, {'author_position': 'last', 'author': {'id': 'https://openalex.org/A5026464704', 'display_name': 'Robert Kallenberg', 'orcid': None}, 'institutions': [], 'countries': ['DE'], 'is_corresponding': False, 'raw_author_name': 'Robert Kallenberg', 'raw_affiliation_strings': ['Porsche AG, Stuttgart, Germany'], 'affiliations': [{'raw_affiliation_string': 'Porsche AG, Stuttgart, Germany', 'institution_ids': []}]}], 'institution_assertions': [], 'countries_distinct_count': 2, 'institutions_distinct_count': 1, 'corresponding_author_ids': [], 'corresponding_institution_ids': [], 'apc_list': None, 'apc_paid': None, 'fwci': 48.033, 'has_fulltext': True, 'fulltext_origin': 'ngrams', 'cited_by_count': 2304, 'citation_normalized_percentile': {'value': 0.999745, 'is_in_top_1_percent': True, 'is_in_top_10_percent': True}, 'cited_by_percentile_year': {'min': 99, 'max': 100}, 'biblio': {'volume': '14', 'issue': '2', 'first_page': '160', 'last_page': '172'}, 'is_retracted': False, 'is_paratext': False, 'primary_topic': {'id': 'https://openalex.org/T11114', 'display_name': 'Service and Product Innovation', 'score': 0.9992, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, 'topics': [{'id': 'https://openalex.org/T11114', 'display_name': 'Service and Product Innovation', 'score': 0.9992, 'subfield': {'id': 'https://openalex.org/subfields/1406', 'display_name': 'Marketing'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T10154', 'display_name': 'Customer Service Quality and Loyalty', 'score': 0.9982, 'subfield': {'id': 'https://openalex.org/subfields/1407', 'display_name': 'Organizational Behavior and Human Resource Management'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}, {'id': 'https://openalex.org/T11912', 'display_name': 'Outsourcing and Supply Chain Management', 'score': 0.9954, 'subfield': {'id': 'https://openalex.org/subfields/1404', 'display_name': 'Management Information Systems'}, 'field': {'id': 'https://openalex.org/fields/14', 'display_name': 'Business, Management and Accounting'}, 'domain': {'id': 'https://openalex.org/domains/2', 'display_name': 'Social Sciences'}}], 'keywords': [{'id': 'https://openalex.org/keywords/core-product', 'display_name': 'Core product', 'score': 0.6160242}, {'id': 'https://openalex.org/keywords/service-product-management', 'display_name': 'Service product management', 'score': 0.48214266}], 'concepts': [{'id': 'https://openalex.org/C144133560', 'wikidata': 'https://www.wikidata.org/wiki/Q4830453', 'display_name': 'Business', 'level': 0, 'score': 0.70374334}, {'id': 'https://openalex.org/C2779343474', 'wikidata': 'https://www.wikidata.org/wiki/Q3109175', 'display_name': 'Context (archaeology)', 'level': 2, 'score': 0.6356115}, {'id': 'https://openalex.org/C81163149', 'wikidata': 'https://www.wikidata.org/wiki/Q5170207', 'display_name': 'Core product', 'level': 3, 'score': 0.6160242}, {'id': 'https://openalex.org/C116537', 'wikidata': 'https://www.wikidata.org/wiki/Q2169973', 'display_name': 'Service provider', 'level': 3, 'score': 0.5921812}, {'id': 'https://openalex.org/C162853370', 'wikidata': 'https://www.wikidata.org/wiki/Q39809', 'display_name': 'Marketing', 'level': 1, 'score': 0.5656985}, {'id': 'https://openalex.org/C195094911', 'wikidata': 'https://www.wikidata.org/wiki/Q14167904', 'display_name': 'Process management', 'level': 1, 'score': 0.561807}, {'id': 'https://openalex.org/C90673727', 'wikidata': 'https://www.wikidata.org/wiki/Q901718', 'display_name': 'Product (mathematics)', 'level': 2, 'score': 0.5423634}, {'id': 'https://openalex.org/C2780378061', 'wikidata': 'https://www.wikidata.org/wiki/Q25351891', 'display_name': 'Service (business)', 'level': 2, 'score': 0.5374504}, {'id': 'https://openalex.org/C194232998', 'wikidata': 'https://www.wikidata.org/wiki/Q1606712', 'display_name': 'Transition (genetics)', 'level': 3, 'score': 0.525823}, {'id': 'https://openalex.org/C98045186', 'wikidata': 'https://www.wikidata.org/wiki/Q205663', 'display_name': 'Process (computing)', 'level': 2, 'score': 0.49340406}, {'id': 'https://openalex.org/C36829320', 'wikidata': 'https://www.wikidata.org/wiki/Q7455785', 'display_name': 'Service product management', 'level': 5, 'score': 0.48214266}, {'id': 'https://openalex.org/C190248442', 'wikidata': 'https://www.wikidata.org/wiki/Q839486', 'display_name': 'Qualitative research', 'level': 2, 'score': 0.4335608}, {'id': 'https://openalex.org/C56739046', 'wikidata': 'https://www.wikidata.org/wiki/Q192060', 'display_name': 'Knowledge management', 'level': 1, 'score': 0.42405698}, {'id': 'https://openalex.org/C61063171', 'wikidata': 'https://www.wikidata.org/wiki/Q532781', 'display_name': 'Service design', 'level': 4, 'score': 0.38180286}, {'id': 'https://openalex.org/C41008148', 'wikidata': 'https://www.wikidata.org/wiki/Q21198', 'display_name': 'Computer science', 'level': 0, 'score': 0.1635969}, {'id': 'https://openalex.org/C151730666', 'wikidata': 'https://www.wikidata.org/wiki/Q7205', 'display_name': 'Paleontology', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C55493867', 'wikidata': 'https://www.wikidata.org/wiki/Q7094', 'display_name': 'Biochemistry', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C185592680', 'wikidata': 'https://www.wikidata.org/wiki/Q2329', 'display_name': 'Chemistry', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C36289849', 'wikidata': 'https://www.wikidata.org/wiki/Q34749', 'display_name': 'Social science', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C2524010', 'wikidata': 'https://www.wikidata.org/wiki/Q8087', 'display_name': 'Geometry', 'level': 1, 'score': 0.0}, {'id': 'https://openalex.org/C33923547', 'wikidata': 'https://www.wikidata.org/wiki/Q395', 'display_name': 'Mathematics', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C144024400', 'wikidata': 'https://www.wikidata.org/wiki/Q21201', 'display_name': 'Sociology', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C104317684', 'wikidata': 'https://www.wikidata.org/wiki/Q7187', 'display_name': 'Gene', 'level': 2, 'score': 0.0}, {'id': 'https://openalex.org/C86803240', 'wikidata': 'https://www.wikidata.org/wiki/Q420', 'display_name': 'Biology', 'level': 0, 'score': 0.0}, {'id': 'https://openalex.org/C111919701', 'wikidata': 'https://www.wikidata.org/wiki/Q9135', 'display_name': 'Operating system', 'level': 1, 'score': 0.0}], 'mesh': [], 'locations_count': 1, 'locations': [{'is_oa': False, 'landing_page_url': 'https://doi.org/10.1108/09564230310474138', 'pdf_url': None, 'source': {'id': 'https://openalex.org/S109460507', 'display_name': 'International Journal of Service Industry Management', 'issn_l': '0956-4233', 'issn': ['0956-4233', '1758-6704'], 'is_oa': False, 'is_in_doaj': False, 'is_core': True, 'host_organization': 'https://openalex.org/P4310319811', 'host_organization_name': 'Emerald Publishing Limited', 'host_organization_lineage': ['https://openalex.org/P4310319811'], 'host_organization_lineage_names': ['Emerald Publishing Limited'], 'type': 'journal'}, 'license': None, 'license_id': None, 'version': None, 'is_accepted': False, 'is_published': False}], 'best_oa_location': None, 'sustainable_development_goals': [{'score': 0.6, 'display_name': 'Industry, innovation and infrastructure', 'id': 'https://metadata.un.org/sdg/9'}], 'grants': [], 'datasets': [], 'versions': [], 'referenced_works_count': 17, 'referenced_works': ['https://openalex.org/W1506150625', 'https://openalex.org/W1960332648', 'https://openalex.org/W1965676447', 'https://openalex.org/W2000117884', 'https://openalex.org/W2019742138', 'https://openalex.org/W202419503', 'https://openalex.org/W2035546400', 'https://openalex.org/W2068128127', 'https://openalex.org/W2107971134', 'https://openalex.org/W2141951329', 'https://openalex.org/W2142614907', 'https://openalex.org/W2156576935', 'https://openalex.org/W3022607203', 'https://openalex.org/W38153458', 'https://openalex.org/W4244485837', 'https://openalex.org/W4248676062', 'https://openalex.org/W58621503'], 'related_works': ['https://openalex.org/W928714965', 'https://openalex.org/W2808736867', 'https://openalex.org/W2715808470', 'https://openalex.org/W2603486492', 'https://openalex.org/W2530755953', 'https://openalex.org/W2168158826', 'https://openalex.org/W2154017244', 'https://openalex.org/W2143315907', 'https://openalex.org/W2060727697', 'https://openalex.org/W2016028516'], 'abstract_inverted_index': {'Management': [0], 'literature': [1], 'is': [2, 22], 'almost': [3], 'unanimous': [4], 'in': [5, 25, 42, 47, 78], 'suggesting': [6], 'to': [7, 27, 50, 88, 105], 'manufacturers': [8, 60], 'that': [9, 97], 'they': [10], 'should': [11, 31, 37], 'integrate': [12], 'services': [13, 30], 'into': [14], 'their': [15, 65], 'core': [16], 'product': [17, 118], 'offering.': [18, 126], 'The': [19, 127], 'literature,': [20], 'however,': [21], 'surprisingly': [23], 'sparse': [24], 'describing': [26], 'what': [28], 'extent': [29], 'be': [32, 38], 'integrated,': [33], 'how': [34], 'this': [35], 'integration': [36], 'carried': [39], 'out,': [40], 'or': [41], 'detailing': [43], 'the': [44, 48, 70, 79, 90, 98, 111, 114, 117, 121, 124], 'challenges': [45], 'inherent': [46], 'transition': [49, 99], 'services.': [51], 'Reports': [52], 'on': [53, 68], 'a': [54, 75, 82, 101], 'study': [55], 'of': [56, 81, 93, 113, 123, 132], '11': [57], 'capital': [58], 'equipment': [59], 'developing': [61], 'service': [62, 76, 125], 'offerings': [63], 'for': [64, 135], 'products.': [66], 'Focuses': [67], 'identifying': [69, 130], 'dimensions': [71], 'considered': [72], 'when': [73], 'creating': [74], 'organization': [77], 'context': [80], 'manufacturing': [83], 'firm,': [84], 'and': [85, 120, 138], 'successful': [86], 'strategies': [87], 'navigate': [89], 'transition.': [91], 'Analysis': [92], 'qualitative': [94], 'data': [95], 'suggests': [96], 'involves': [100], 'deliberate': [102], 'developmental': [103], 'process': [104], 'build': [106], 'capabilities': [107], 'as': [108], 'firms': [109], 'shift': [110], 'nature': [112], 'relationship': [115], 'with': [116], 'end‐users': [119], 'focus': [122], 'report': [128], 'concludes': [129], 'implications': [131], 'our': [133], 'findings': [134], 'further': [136], 'research': [137], 'practitioners.': [139]}, 'cited_by_api_url': 'https://api.openalex.org/works?filter=cites:W2094343961', 'counts_by_year': [{'year': 2024, 'cited_by_count': 79}, {'year': 2023, 'cited_by_count': 86}, {'year': 2022, 'cited_by_count': 97}, {'year': 2021, 'cited_by_count': 118}, {'year': 2020, 'cited_by_count': 111}, {'year': 2019, 'cited_by_count': 145}, {'year': 2018, 'cited_by_count': 170}, {'year': 2017, 'cited_by_count': 133}, {'year': 2016, 'cited_by_count': 141}, {'year': 2015, 'cited_by_count': 183}, {'year': 2014, 'cited_by_count': 195}, {'year': 2013, 'cited_by_count': 152}, {'year': 2012, 'cited_by_count': 142}], 'updated_date': '2025-01-02T10:08:57.198788', 'created_date': '2016-06-24'}