Title: Communication Variations and Aircrew Performance
Abstract: The relationship between communication variations and aircrew performance (high-error vs. low-error performances) was investigated by analyzing the coded verbal transcripts derived from the videotape records of 18 two-person air transport mews who participated in a high-fidelity, full-mission flight simulation. The flight scenario was designed to be as realistic as possible but consisted of a task which included abnormal operations and required the coordinated efforts of all crew members. It was found that the best performing crews were characterized by nearly identical patterns of communication, whereas the midrange and poorer performing crews showed a great deal of heterogeneity in their speech patterns. Although some specific speech sequences can he interpreted as being more or less facilitative to the crew coordination process, predictability appears to be the key ingredient for enhancing crew performance. Crews communicating in highly standard, hence predictable, ways were better able to coordinate their task, whereas crews characterized by multiple, nonstandard communication profiles were less effective in their performance.
Publication Year: 1991
Publication Date: 1991-04-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 47
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