Abstract: Organizations develop and install computer-based information systems because they expect their benefits to exceed their costs. Benefits come in all varieties, but our measurement skills are best developed in the area of efficiency improvement—reducing the cost of data processing. Since there are normally more potential projects than available resources, this imbalance in our capacity to measure the full range of benefits can lead to accepting projects of lower overall value than that of some which are rejected. This paper analyzes the impact of present benefits measurement practices, and suggests some possible improvements.
Publication Year: 1979
Publication Date: 1979-01-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 40
AI Researcher Chatbot
Get quick answers to your questions about the article from our AI researcher chatbot