Title: The international logistics of freight forwarding: Performance measurement at the harper group
Abstract: Abstract Between 1,600 and 3,000 freight forwarders operate in the United States. Sometimes called “travel agents for freight,”forwarders provide a wide range of services, including cargo booking, air cargo documenting, and consolidating cargo from numerous shippers. Freight forwarders usually do not own aircraft, but book space on commercial and cargo airlines on behalf of companies around the world that manufacture or supply virtually every type of product. The Harper Group, a San Francisco‐based forwarder, has over 380 offices in 44 countries. Its Circle Airfreight subsidiary is one of the largest international air export forwarders in the United States. In 1993 the company expanded its quality program to measure internal and supplier performance, as well as customer service in its Circle subsidiary. Harper's program is one of only a handful of programs in the industry.
Publication Year: 1993
Publication Date: 1993-12-01
Language: en
Type: article
Indexed In: ['crossref']
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