Abstract: Definitions of quality are contradictory and often misunderstood. Rather than rely on gurus or consultants, practitioners should remember the aim of quality: to produce good products, services and good management. By implementing new ways of managing, organizations can achieve the desired results. Reliance on methodologies will not.
Publication Year: 1994
Publication Date: 1994-06-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 33
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