Title: Leveraging both quantitative and qualitative data sources to improve IT help desk support services
Abstract: Information technology organizations in higher education look to customer satisfaction surveys or help desk software tracking data such as number of tickets resolved to measure effectiveness of help desk operations. While that is an excellent starting point to discuss effectiveness is it enough?.
Publication Year: 2011
Publication Date: 2011-11-12
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 1
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