Title: Using the Wisconsin–Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services
Abstract: This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin–Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings.
Publication Year: 2007
Publication Date: 2007-05-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 17
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