Title: Reactivating higher education with total quality management: Using quality and productivity concepts, techniques and tools to improve higher education
Abstract: This paper considers the ways to reactivate higher education by, in particular, applying the key concepts of total quality management (TQM ) to education. The key elements of TQM in education are: leadership, education and training, organizational climate, customer service, scientific methods and tools, meaningful data and team problem-solving. These can work successfully in a college or university just as they have in manufacturing or service organizations. The results that can be expected from implementing TQM are also discussed.
Publication Year: 1995
Publication Date: 1995-12-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 61
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