Title: Better services through organizational change?
Abstract: This essay seeks to identify relevant issues regarding the relationship between organizational change strategies aimed at improving the delivery of public services to low income clientale in human service agencies. * *A human service is defined as a form of assistance given to a client by a public agency; such assistance i s ameliorative in nature and is intended to provide for a social welfare need that cannot otherwise be met. *A human service is defined as a form of assistance given to a client by a public agency; such assistance i s ameliorative in nature and is intended to provide for a social welfare need that cannot otherwise be met.$ef: The strategies discussed in this essay are: organizational development (OD), transorganizational development, reorganization and decentralization. The discussion is mainly theoretical, derived only in part from the literature and from actual experiences. The focus i s on detemining (logically, not empirically) the consequences of applying different types of organization change strategies as means for improving the delivery of human services. A major assumption i s that each of the strategies would incur somewhat different costs and produce different benefits with varying operational constraints.
Publication Year: 1979
Publication Date: 1979-01-01
Language: en
Type: article
Indexed In: ['crossref']
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