Title: The role of interactional competence in mediation
Abstract: Abstract In this article, I analyze the interactional techniques disputants use to construct effective opening statements in mediation sessions. Using a single case analysis, I show how the use of specific interactional techniques by the first disputant created a frame for the second disputant's opening statement, which constricted the paths available to him to present his side of the dispute favorably. I conclude with a discussion of the relevance of disputants' interactional competence for a mediator's efforts to effectively balance power between disputants.
Publication Year: 2010
Publication Date: 2010-12-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 28
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