Title: Training and development in British hospitality, tourism and leisure SMEs
Abstract: This article focuses upon positive examples of hospitality, tourism and leisure small- and medium-sized enterprises (SMEs) in the area of training and development. The research reports part of the most detailed study of hospitality-related SMEs ever undertaken in the UK. A total of 89 case studies were completed. Our results indicate that successful organizations adopt an informal approach which is integrated into the culture of the organization, providing a positive training and development environment where employees are more likely to be retained.
Publication Year: 2010
Publication Date: 2010-02-27
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 27
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