Title: MISSION, STRATEGY, AND THE COST OF QUALITY IN NONPROFIT CULTURAL AND ARTS ORGANIZATIONS.
Abstract:This article discusses operational characteristics of nonprofit cultural and arts organizations in the U.S. Nonprofit organizations face significant challenges including growing societal needs, reduce...This article discusses operational characteristics of nonprofit cultural and arts organizations in the U.S. Nonprofit organizations face significant challenges including growing societal needs, reduced support from funders, and greater public concerns about accountability. Such organizations have turned to the for-profit sector for inspiration, although there are no easy solutions. The so-called quality movement has had only marginal impact on the nonprofit sector, and its future seems uncertain. The concept of quality costs offers an alternative frame of reference by which to achieve efficiency in nonprofit operations. Quality costs are incurred when an organization is inefficient, when it does things wrong instead of doing things right. A pair of archetypal quality cost principles suggest some general parameters for a quality costs program in cultural and arts organizations. First, quality is typically defined as meeting or exceeding customer expectations. Second, quality programs should focus on those operational areas where quality costs are not only greatest but also least controversial to the organization. Prevention and appraisal costs are incurred to minimize error costs.Read More
Publication Year: 2003
Publication Date: 2003-08-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 1
AI Researcher Chatbot
Get quick answers to your questions about the article from our AI researcher chatbot