Title: Communication knowledge for knowledge communication
Abstract: Knowledge systems can be regarded as agents communicating between domain experts and end users. We emphasize the concept of “communication knowledge”, distinct from the domain knowledge. Three aspects of communication knowledge are identified and research related to them presented. These are domain-related knowledge, discourse knowledge and mediating knowledge. This frame of reference is applied in the contexts of knowledge acquisition, user interface management in knowledge systems, text generation in expert critiquing systems and tutoring systems. We discuss the implications of the proposed framework in terms of implemented systems and finally suggest a future research agenda emanating from the analyses.
Publication Year: 1992
Publication Date: 1992-08-01
Language: en
Type: article
Indexed In: ['crossref']
Access and Citation
Cited By Count: 18
AI Researcher Chatbot
Get quick answers to your questions about the article from our AI researcher chatbot