Effective management of healthcare change

Name: Work Video:
Duration: 3 min 30 s
Description: Introduces a change model as a tool to help change leaders and agents to understand why resistance to change occurs and to suggest some ways to reduce resistance. Suggests four change levers, i.e. beliefs, skills, values and behaviors as being elements within people which must change in a successful change process and considers ways to achieve this.
John W. Moran; Baird K. Brightman
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