Title: Libraries Act on Their LibQUAL+ Findings: From Data to Action
Abstract: * Preface * The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+(t) Scores (Martha Kyrillidou and Fred M. Heath) * CONSORTIA * Defending and Expanding Library Turf--The Need for Scalable Consumer Research (Tom Sanville) * The OhioLINK LibQUAL+(t) 2002 Experience: A Consortium Looks at Service Quality (Jeff Gatten) * HEALTH SCIENCES LIBRARIES * Exploring Outcomes Assessment: The AAHSL LibQUAL+(t) Experience (Tamera Lee) * LibQUAL+(t) in a Problem-Based Learning (PBL) Medical School: The Case Study of the Medical Library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia (Jan H. LaBeause) * The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center (Rick B. Forsman) * The LibQUAL+(t) Challenge: An Academic Medical Center's Perspective, Duke University (Richard Peterson, Beverly Murphy, Stephanie Holmgren, and Patricia L. Thibodeau) * An Academic Medical Library Using LibQUAL+(t): The Experience of the Galter Health Sciences Library, Northwestern University (James Shedlock and Linda Walton) * UNIVERSITY/COLLEGE LIBRARIES * Quantifying Qualitative Data: Using LibQUAL+(t) Comments for Library-Wide Planning Activities at the University of Arizona (Wendy Begay, Daniel R. Lee, Jim Martin, and Michael Ray) * Another Tool in the Assessment Toolbox: Integrating LibQUAL+(t) into the University of Washington Libraries Assessment Program (Steve Hiller) * Mining LibQUAL+(t) Data for Pointers to Service Quality at Wayne State University (Barton Lessin) * We Ask Them What They Thought, Now What Do We Do? The Use of LibQUAL+(t) Data to Redesign Public Services at the University of Pittsburgh (Amy E. Knapp) * LibQUAL+(t) Meets Strategic Planning at the University of Florida (Stephen R. Shorb and Lori Driscoll) * Using LibQUAL+(t) Data in Strategic Planning: Bowling Green State University (Lorraine J. Haricombe and Bonna J. Boettcher) * LibQUAL+(t) 2002 at Vanderbilt University: What Do the Results Mean and Where Do We Go from Here? (Flo Wilson) * Index * Reference Notes Included
Publication Year: 2004
Publication Date: 2004-11-30
Language: en
Type: book
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Cited By Count: 31
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