Title: Virtual Reference Service: From Competencies to Assessment
Abstract:PART 1: STARTING UP Introduction. The Virtual Reference Desk Conferences as a Revelatory Case - R David Lankes 1. Creating Your Own Consortium in Less than Six Months: A True Story of Virtual Referenc...PART 1: STARTING UP Introduction. The Virtual Reference Desk Conferences as a Revelatory Case - R David Lankes 1. Creating Your Own Consortium in Less than Six Months: A True Story of Virtual Reference - Helene Lafrance, Locke Morrisey and Judy Trump 2. Implementing VR on the Fly: Staff Motivation and Buy-In - Clare Ogbaa, Lorin Flores Fisher and Lisa Ancelet PART 2: BRANCHING OUT 3. Adding Instant Messaging to an Established Virtual Reference Service: Asking r u there? - Pam Sessoms and Jean Ferguson 4. Responding to Triage Taxonomy: Answering Virtual Medical Questions - Catherine Arnott Smith 5. The Evolving Role of Reference Librarians in the Health Sciences Environment - Gabriel R Rios PART 3: Ongoing Improvement 6. Examining Interpersonal Communication in Virtual Reference Encounters: The Library LAWLINE Consortium - Marie L Radford 7. Assessing Inappropriate Use: Learning from the AskColorado Experience - Jack Madness and Sarah Naper PART 4: PULLING IT TOGETHER: VR TRAINING 8. Meeting the Challenges of Reference Services in a Hybrid Environment: Teahcing LIS Students Today - Debbie L Rabina 9. A Comprehensive VR Training Program - Joann Wasik.Read More
Publication Year: 2008
Publication Date: 2008-03-17
Language: en
Type: book
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Cited By Count: 8
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