Title: All about information – balancing ICT, IRS, users and making a difference
Abstract: Purpose The purpose of this contribution is to set the scenario for pursuing options to find a balance between information communication technology (ICT), information retrieval systems (IRS) such as databases, library catalogues, repositories, Google Scholar, digital libraries, portals, search engines and the users of these systems. Whose needs are served: the real users' with contemporary needs or the perceived users and their research tasks whom we intensely studied in the early years of databases and computerised information services?